Coleman Care - a ‘One Stop Shop’

Coleman Care is a collaboration of leading partners and professionals in the Care sector who can contribute to the key risk issues which Care organisations face – conveniently accessible in one place and each providing real insight and assistance.

We believe that prevention is better than cure and to this end, advocate that the help and guidance you receive before any problems occur can only benefit your business, guard your reputation and improve your insurance risk. That’s why we’ve decided to give you more than just an insurance policy - we can provide you with help and resources too.

The Changing Shape of Care

We are aware of the many changes that are affecting the Care sector now and in the future and know that the shape of Care, especially for the elderly, will revolutionise within the next 10 to 15 years.

Whether you are private sector or not for profit, the smooth-running of your care organisation and your ability to meet national standards set by regulators are critical to the survival and success of your business. The challenge of interpreting regulations and protecting against key risks converge in the modern era of Care.

Insurance

...from a panel of leading insurers individually selected to offer the best balance of specialist cover at a competitive price.

• Specialist Care policy wordings and advice as to the cover you require for your Care organisation.
• Help and expert advice for registered charities on such issues as trustees indemnity and fundraising from working trustees within Coleman.
• Free Helpline for every policyholder for up to 2 hours advice on regulatory issues, star ratings and much more provided by Social Care Association (see below).
• Insurers qualified surveyors who are experts in all types of care home buildings and liability risk prevention.

Knowledge

...from Social Care Association (SCA) a major independent professional association specialising in the provision of good practice
within the Care sector. As well as providing the complimentary helpline, SCA offers a range of expert services to Coleman Care policyholders.

• Education and training , including access to SCA publications.
• Interpretation of rules and regulatory requirements based on real practical experience.
• CRB checks.
• Independant audits for best practice.
• Discounted SCA membership fees for Coleman Care policyholders.

Resources

...provided by Croner, one of the UK’s leading providers of information, advice and support in the areas of Employment Law and Health & Safety. Care organisations are particularly susceptible to both HR and Health & Safety issues, which can divert focus from the real issue of providing Care. Croner have agreed a special package for Coleman Care policyholders.

• Discount of 10% for all Coleman Care policyholders.
• Care Pack of key Care rules and regulations including trial access to CRONER-i Online at a subsidised price.
• CRONER-i for organisations who wish for a referral point and access to best practice, but still wish to deal with both HR and Health & Safety matters entirely in-house.
• Croner Business Advice in addition to Croner-i, where Croner will take responsibility for your HR and Health & Safety issues, effectively acting as your appointed internal experts.

Croner is a trading name of Wolters Kluwer (UK) Limited. Registered in England & Wales, No. 450650. Registered office: 145 London Road, Kingston upon Thames, Surrey KT2 6SR. Wolters Kluwer (UK) Ltd is authorised and regulated by the Financial Services Authority for general insurance business.

Finance

...should you require finance we can direct you to Barclays Commercial who have specialist health care relationship directors dedicated to the provision of financial services for Care organisations. Whether that be day-to-day banking, arranging working capital, buying costly equipment, funding growth plans/ acquisitions or dealing with capital costs associated with new regulatory requirements. Below are two real examples of where they have helped care homes:

A care home in Hampshire wanted to build an extension to give them more bed spaces. Barclays Commercial Bank worked with the owners and helped with funding for the new extension and fit out. A capital repayment holiday with the loan enabled them to manage their cashflow with repayments starting once the new rooms were occupied and generating additional income.

The owners of a care home group in Dorset wished to expand and Barclays Commercial Bank was able to help by funding the purchase of a further home to generate additional income for the group. Barclays were able to give peace of mind by arranging interest rate protection and a capital repayment holiday until the new business was fully integrated into the group.

Finance is subject to status. Barclays Bank PLC. Registered in England. Registration No: 1026167. Registered office: 1 Churchill Place, London, E14 5HP.
Barclays Bank PLC is authorised and regulated by the Financial Service Authority.

“Social Care Association was founded almost 60 years ago to promote good practice in Care - by care workers. This group, motivated by devotion to good work rather than any personal gain has underpinned our work since. We have always tried to link up with people in other sectors that can help with that objective and Coleman have demonstrated a willingness to listen and respond to the personal and organisational needs of their customers in care settings.This latest venture is a continuing example of their practice values being applied.”

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