Our Terms of Business
About Us
Coleman are an independent intermediary, established in 1928, and we are also members of the Willis Commercial Network.
We advise on all types of non-life general insurance products and we are not tied to anyone insurer.
The Financial Services Authority (FSA) regulates us and this can be checked on their website - or contact the FSA on 0845 606 1234. Our FSA Reference No. is 306919.
Coleman do not hold shares in the insurance undertakings with which we place our Clients' insurances, and no insurers hold shares in E Coleman & Co Ltd.
Placing Your Insurances
We will work with you to identify your insurance demands and needs, including the cover required, the cost and likely terms and conditions. We will then endeavour to satisfy those needs when you instruct us to do so.
We will keep you updated with our progress towards placement of your insurances and any inability to obtain cover sought by you. All reasonable steps will be taken to implement your insurance needs, subject to the availability of insurers, before the intended date of inception, renewal or extension of cover.
You will be provided with full details of the cover we recommend so that you are able to make a decision as to its acceptability to you. As your insurance broker we will be happy to deal with any queries you may have with regard to the recommended cover, its benefits, restrictions, conditions, warranties and exclusions.
We will let you know if the insurance has been selected on the basis of a fair analysis of the market, or from a limited number of insurers or from a single insurer. You can ask us for a list of insurers approached on your behalf.
Your Duty of Disclosure
The advice and recommendations we give you are based on the information you provide to us. We can not be held responsible for any consequences arising from the accuracy of this information or from any delay or failure by you to supply such information.
All information which is material to your insurance requirements or which may influence insurers in deciding whether to accept your business must be disclosed. There is no duty on insurers to make enquiries of you. Failure to disclose material facts may invalidate your insurance policy and result in all of part of a claim not being paid. This duty of disclosure applies at inception of the policy and throughout the period of insurance. If you have any doubts about what is material or have any concerns that we may not be aware of material facts you must let us know immediately.
Documentation
We will ensure that the insurers produce all policies, certificates and other documents that you need and we will check them for accuracy. We do not hold documents on behalf of Clients. However, we reserve the right to hold documents pending receipt of outstanding premiums due.
Certain classes of insurance require that you complete a proposal form, statement of fact, questionnaire or similar document. We will provide guidance to help you complete the form but we are not able to complete the document for you.
You are responsible for reviewing the policy and other documents to ensure that they accurately reflect the cover, conditions, limits and other terms that you need. Particular note should be made of the policy conditions and warranties, as failure to comply with them could invalidate the cover. If you find any discrepancies you should advise us immediately.
You should retain all documentation for any period during which a claim against your insurers could be made.
Renewals
We will issue insurers' renewal terms in a timely manner. On certain occasions we will renew the insurances in the absence of any instructions from you to the contrary. If your insurers are not offering renewal we will let you know.
Service Levels
A written summary of cover, provided by the insurer, will be given to you as soon as possible.
The actual policy documentation will follow, giving full details of the insurer's terms, conditions, warranties and exclusions applying to the cover provided.
Our intention is to reply to your needs quickly and efficiently, and to keep you informed of progress when we are awaiting action from insurers or other involved parties.
Complaints
If you wish to register a complaint, please contact us:
in writing. write to Compliance Manager at 8 Albany Park, Cabot Lane, Poole, Dorset, BH17 7AZ
by phone. 01202 647400
by fax. 01202 647422
by email. enquiries@colemaninsurance.co.uk
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Coleman Insurance is registered at: 1 St Stephens Court, St Stephens Road, Bournemouth, Dorset BH2 6LA. Registered in England No. 1196449
Directors: J N Bays FCA (Chairman), P R Moody FCII (Managing),
K R Lovett, D Palmer ACII FInst SMM
